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Feedback and Lessons learned from our clients are at the heart of everything that we do. We take the post assignment feedback, review it as a team and then incorporate any lessons learned into our processes or knowledge base as part of a Continuous Service Improvement regime.
The result is a consistently high level of service and we are pleased to announce that this month’s Quality Assurance TQM is once again in the mid nineties (94% to be precise). You can find out more about our initiative here.
Last month DeNové began a new initiative to ensure transparency in the quality of our deliverables. The new monthly Quality Assurance survey underpins the customer-centric approach valued at the company and the satisfaction delivered alongside this.
Building on this, we are pleased to be able to publish this month’s TQM score which stands at a steady and impressive 95%.
The analysis of continuous new data from the Quality Assurance surveys has brought several findings to light and we are adapting our internal processes and procedures to reflect this feedback.
Additionally, clients have highlighted that more support would be beneficial for the commercial element of their submission. With the team deploying the relevant in-house skills needed, DeNové will now focus more on assisting in framing the clients’ commercial offering.
More about the quality assurance score and the methodology used can be read here.
We are delighted to announce that Angelos Kotentos, consultant at DeNove, has been accepted at Birkbeck, University of London to study for a Master’s degree in Management Consultancy and Organisational Change.
This new stage in his professional development will add valuable skills to DeNove’s resources which will prove extremely beneficial to our clients.
We recently began a new initiative to ensure service quality is continually at an optimum level and customers gain a high degree of transparency into value for the service provided. Building on this, DeNove will from this point forward, start to publish data showing the amount of new business that our clients have won with our assistance.
We started to formally measure this in August, at the same time as new staff were introduced into the team. In the three months to date, we’re delighted to say that our clients have won contracts of in excess of £360 million.
We’ll continue to publish this data monthly alongside the results of our QA survey.
If you would like to know how we could assist in building your revenue pipeline or helping to close ‘must win’ deals, then please get in touch we would love to hear from you: firstname.lastname@example.org