Last month DeNové began a new initiative to ensure transparency in the quality of our deliverables. The new monthly Quality Assurance survey underpins the customer-centric approach valued at the company and the satisfaction delivered alongside this.
Building on this, we are pleased to be able to publish this month’s TQM score which stands at a steady and impressive 95%.
The analysis of continuous new data from the Quality Assurance surveys has brought several findings to light and we are adapting our internal processes and procedures to reflect this feedback.
Additionally, clients have highlighted that more support would be beneficial for the commercial element of their submission. With the team deploying the relevant in-house skills needed, DeNové will now focus more on assisting in framing the clients’ commercial offering.
More about the quality assurance score and the methodology used can be read here.