Sellers: Getting Started
All supplier applications go through the Digital Marketplace. To apply, you must:
- Create, or log into, a supplier account on the Digital Marketplace.
- Start your G-Cloud application.
- Make the supplier declaration on the Digital Marketplace.
- agree to the framework terms
- confirm how you’ll work with government
- answer questions to establish grounds for mandatory exclusion
- answer questions to establish grounds for discretionary exclusion
- provide information about your organisation
- Add service information on the Digital Marketplace.
- 50 words to introduce your service
- 100 words to describe up to 10 service benefits (10 words per benefit), for example simplified system maintenance
- 100 words to describe up to 10 service features (10 words per feature), for example real-time reporting
- You’ll also have your own supplier page where you have 50 words to describe your organisation.
- Before you can submit a cloud service to the Digital Marketplace, you need to add a: pricing document, terms and conditions (specific to that service) document
- Wait for eligibility checks to be made on your information.
- Get the result of your application.
- Sign and return your framework agreement on the Digital Marketplace.
But the G-Cloud is a relatively new route to market, with different buying groups, buying behaviours and competition. It contains a number of novel contractual clauses and commercial obligations and even the style of registration is different to what suppliers may be used to. As such, new and existing suppliers may find it difficult to get to grips with the challenges involved and often neglect to fully think through the opportunities and challenges that the G-Cloud can present to their business.
Thus far, less than 30% of the companies listed on the G-Cloud have made sales and the statistics are even less promising for companies that have registered recently, with four in five G-Cloud 9 suppliers yet to transact a single deal. Which leads us to a very important question; why then have the top five companies on G-Cloud achieved cumulative sales of over £400m between them? What sets these companies apart? Quite simply, they provide services that customers are interested in purchasing and, perhaps less obviously, they have taken the time and effort to optimise their listings. They dovetail their G-Cloud strategy into their overall sales and marketing plan. One of the issues with G-Cloud is that it is deceptively easy to register, which perpetuates a misconception that establishing a successful listing requires little to no effort. This is not the case. But how do you create a successful listing?
We can help with that. DeNové offer end-to-end services or help with specific aspects of the procurement process. We employ a team of expert bid writers, G-Cloud Consultants and Public Sector Procurement Specialists with extensive experience. If you would like more information regarding our bid management and Cloud services, drop us a line.
We would recommend reading the G-Cloud suppliers’ guide to learn more about selling cloud technology, how to register and how to apply. The G-Cloud is expected to open for new suppliers to register their services in April. You can keep up-to-date with the latest news from the Digital Market Place team or just contact us and we will let you know what you have to do and when.
How Does It Work?
Hoping to sell on the G-Cloud? Great! But to go fishing, you have to know what you’re fishing for, so it’s important that you understand how buyers buy before you make any attempt to sell to them. Some public sector bodies will still be new to buying and, as such, you may need to explain the process to them. Displaying a thorough understanding of the buying and selling process may well put you at an advantage over other competitors.
For ease of understanding, let’s start simple and take a look at an analogy. Everyone knows eBay and almost everyone has bought from it, which aptly serves the purposes of this guide because the process of buying from eBay is very much like the process of buying from the G-Cloud. Let us take a specific example:
- Step One: You hope to buy a vase.
- Step Two: You search for the vase on eBay, applying filters to specify price range, material, etc.
- Step Three: You shortlist the results to five vase suppliers.
- Step Four: You consider each of them individually to ensure that you get the best value for your money. The first vase does not suit the style you were hoping to procure. The second is shipped from China and the delivery time is too long. The third is too expensive. The fourth is made from the wrong material. And the fifth is perfect.
- Step Five: Having considered all your options, you purchase the fifth vase.
While this is certainly a simplification, it captures the G-Cloud buying process in a clear and accessible way. The crucial difference is that, on the G-Cloud, buyers must be fair to all suppliers and be able to justify their final decision.
Despite the simplicity of the eBay analogy, it is worth noting at this stage that no procurement process will ever be entirely free of complexity. Just as the traditional procurement process required a period of adjustment, understanding all of G-Cloud’s features will take time. But this is time well-spent. Remember, G-Cloud is a programme characterised by its simplicity, flexibility and time-efficiency and, as such, tackling its learning curve will reap exponential benefits. If you’d like to mitigate the learning curve, consider business management and bid writing services. This is our area expertise and we would be keen to offer you our cloud and tender writing services. If you’d like more information on how we can help you execute a successful G-Cloud bid, we’d love to hear from you.
So, what are your potential customers buying from the G-Cloud? Buyers seeking to procure Cloud Hosting, Software or Support, can do so through the Digital Marketplace which is the front-end portal through which they can shop for G-Cloud products or services. The Digital Marketplace helps buyers find suppliers for specialist services for digital projects and cloud technology. These services can be procured through three frameworks:
- cloud services (e.g. accounting software) can be procured through the G-Cloud framework
- digital outcomes, specialists and user research services can be procured through the Digital Outcomes and Specialists framework
- physical datacentre space can be procured through the Crown Hosting Data Centres framework
One of the major benefits of the G-Cloud is that it is a OJEU compliant framework. But what does this mean? It means that any public sector buyer can buy from the G-Cloud without needing to execute a full-fledged procurement. However, one critical element for buyers to remember is that G-Cloud does not allow for mini-tenders. Buyers can, however, contact suppliers directly outlining their requirements and requesting clarification on how the supplier would hope to approach the project, to include cost and timeframes. In effect, these clarification requests serve a very similar purpose to that of a mini-tender.
Via the Digital Marketplace, buyers are able to perform a keyword search. They can apply filters to the search to specify a wide variety of criteria including supplier type, user support, staff security clearance, minimum government security clearance and pricing. The search will then produce a list of suppliers registered to the framework who can meet the buyer’s requirements. One of the most notable features of G-Cloud is that all registered suppliers have pre-authenticated information about their company and the way they work, which saves buyers time during the procurement process. We have summarised the buying cycles below.
It is important to remember that G-Cloud requires buyers to consider every supplier equally and fairly, to facilitate equal opportunity in the marketplace. This entails performing a comprehensive analysis of what the market can offer by undertaking a meticulous shopping experience on the G-Cloud; this also requires buyers to maintain a record of each of the steps they have taken so that they can justify their final decision. Tools and Templates are available to support this.
The steps in the buying process are as follows:
- Write a list of your requirements and get approval to buy what you need.
- Search for services and save your search.
- Refine your saved search using the filters.
- End your search.
- Download your search results, review and compare services.
- Choose your service, award and sign the contract (or ‘call-off’).
- Publish the contract on Contracts Finder.
- Complete the Customer Benefits Record form.
Buyers must treat all suppliers equally. As such, if only one supplier meets a buyer’s needs, then they can award the contract to them without taking any further measures. However, it is typical that a buyer will have to draft a shortlist of suppliers. In this case, the buyer is required to choose the supplier with the most economically advantageous tender. Otherwise known as MEAT.
“The process of evaluating suppliers and their services was straightforward. We looked at the services available through the Digital Marketplace and used the filter system to get to our short list. The process took around 3 hours. Then we issued an invitation to tender (ITT) to those shortlisted suppliers. One of the benefits of buying through the Digital Marketplace is that buyers are able to reduce the time the ITT is open for.”
- Stephen Perrins, Category Manager Contracts for ICT, Protective Services, County Policing Command, Criminal Justice at Suffolk and Norfolk Constabulary
If you would like to make more money from your G-Cloud listings or are looking to take a listing for the first time then please do get in touch. Our team are experts in how the G-Cloud functions and how best to position our client’s services for success. Our G-Cloud services include:
- G-Cloud briefings for management teams of companies considering taking a G-Cloud listing for the first time.
- Seminars for sales teams to teach them about the G-Cloud and how to win more sales in the new G-Cloud regime.
- Optimising existing or new service portfolios to rapidly increase sales and market share.
Confused? You’re not the only one. If you’re lucky, you turned to Google for some much-needed clarification and stumbled across this guide, which was designed to strip away the jargon and provide an exhaustive source of information regarding the G-Cloud, how to register and how to apply. If you’re unlucky, you’ve been staggering around in the virtual ether gathering snippets of semi-relevant information and are on the verge of ripping your hair out.
Don’t worry; you got here in the end.
While the G-Cloud programme has certainly seen mammoth success rates during its 5 years, with reported sales of £2,852,725,836 in December 2017, there remains a misconception that, with the exception of the Central Government Departments that are mandated to use it, its adoption across the wider public sector is still patchy. In an article published on Diginomica, Derek du Preez identifies that ‘old habits dying hard’ is an issue which continues to generate hesitation. The anxiety surrounding this is chiefly due to a lack of buyer and supplier understanding. Put simply, a lack of easily accessible, cohesive and comprehensive information on G-Cloud, the application process and its benefits.
This series of mini-guides is designed to combat this anxiety by addressing the lack.
In answer to this question, one could cite endless business lingo, with mention of ‘frameworks’, ‘infrastructure’ and ‘iterations’, without ever directly addressing the reason for G-Cloud’s existence. In the name of yielding better understanding, it would be more appropriate to ask not what is G-Cloud, but why is G-Cloud? You will be relieved to know that the answer is perfectly simple. G-Cloud was founded for the purpose of streamlining the public procurement process for buyers and suppliers alike.
In the Cabinet Office’s review on Accelerating Government Procurement, they identified that there is excessive waste built into the existing traditional procurement process from inception through to award. This includes: excessive amounts of guidance with too much variation, duplication and confusion over different terms; elongated timescales both pre-OJEU and during the procurement; serial-processing, inefficient engagement with suppliers; input-based specifications vs. outcomes and risk aversion.
At this point, any readers with experience bidding for a contract will be nodding their assent.
In contrast, according to some sources the experienced G-Cloud buyer and supplier can complete the entire procurement process in just 24 hours. In light of this, G-Cloud has been a revolutionary step in procurement innovation.
“In terms of speed, we’ve found that G-Cloud is a quicker, more efficient route to market than buying from any other framework.”
- Andrew McHattie, Procurement Lead, IT Modernisation Programme at the Driver and Vehicle Standards Agency
Through the G-Cloud, the public sector is able to buy digital cloud-based services ‘off-the-shelf’ in what is often referred to as a pay-as-you-go approach. This avoids lock-ins to expensive contracts and facilitates innovation, flexibility, as well as time and cost-effectiveness.
The benefits of G-Cloud include:
- It is quicker and cheaper to use than traditional procurement processes.
- G-Cloud is re-tendered regularly, so it is always up to date with the latest suppliers, services and information.
- It is easy to register and apply to participate in the G-Cloud framework.
- There are no hidden charges; prices, terms and services are transparent.
- Many services are often available to try at no cost.
- There is a bigger range of suppliers than any other framework
- Buyers can contact suppliers directly with any questions or information requests.
- There is no ‘lock-in’ – all services state up-front how you get in and out.
- The G-Cloud eradicates the need for contract negotiations, an OJEU or ITT.
- With G-Cloud, SMEs can compete with larger companies on a level playing field.
“The benefits of using the Digital Marketplace included being able to offer a faster solution for both our buyers and suppliers. In the past, our buyers and suppliers have commented that traditional procurement methods are slow and expensive.”
- Neil Higson, Dstl R-Cloud Project Manager at the Ministry of Defence
Moreover, since its inception G-Cloud has generated sales of over £2.8bn, 48% of which was awarded to SMEs, which demonstrates that G-Cloud can be a valuable resource across the board, for suppliers of varying sizes.
The G-Cloud is expected to open for new suppliers to register their services and apply in April. You can keep up-to-date with the latest news from the Digital Market Place team or just drop us a line and we will let you know what you have to do and when.
DeNové Cyber Essentials Certification
Nearly half of businesses reported a cyber breach or attack in the past 12 months.
We are therefore delighted to announce that DeNove have been accredited under the Cyber Essentials scheme.
This certification demonstrates DeNove’s continuing commitment to ensure its IT systems (and our customers’ data) is safe from common cyberattacks by adhering to the UK Government’s scheme for cyber protection. The Cyber Essentials Requirements set out the necessary technical controls to implement protection against cyberattacks and cover all key areas of risk, ensuring our data is safe. This gives our clients the assurance they need to know their sensitive data is safe, too.
The Cyber Essentials accreditation complements our current staff Security Clearances which range up to SC level.
Roger Newman, Director at DeNove, says:
“Cyber Essentials is a reassurance to our customers that we strive to be cyber secure. Our clients can be reassured in the understanding that their data and intellectual property is safe when working with us.”
DeNové are delighted to welcome a new Director, Katrin Newman, to our team.
Katrin is highly accomplished global bid director and a veteran of T-Systems International, Deutsche Telekom’s global IT services division, where she held a major client-facing business development role, leading global bid teams of up to 50 staff. During her time at T-Systems, she successfully negotiated complex, >£50m outsourcing contracts for oil, energy automotive and telecommunications companies across Europe, in India and Brazil.
“Katrin proved to be an exemplary project manager, keeping the activities on track, keeping the team focused and keeping the stakeholders informed. She enjoys a very high professional reputation with all those who have worked with her and makes sure her projects are a full success.”
Richard Neurath, former Vice President of Big Deal Management, T-Systems International.
“I am delighted to be joining DeNové and am looking forward to leveraging my in-depth experience and knowledge to help DeNové’s clients become even more successful and profitable.” Katrin Newman.
Katrin speaks English and German fluently, and has a degree in Information Management and 18 years’ experience in the IT industry. Her expertise includes knowledge of full life-cycle software development, change management and IT & business strategy.
We are delighted to announce that Angelos Kotentos, consultant at DeNove, has been accepted at Birkbeck, University of London to study for a Master’s degree in Management Consultancy and Organisational Change.
This new stage in his professional development will add valuable skills to DeNove’s resources which will prove extremely beneficial to our clients.
We recently began a new initiative to ensure service quality is continually at an optimum level and customers gain a high degree of transparency into value for the service provided. Building on this, DeNove will from this point forward, start to publish data showing the amount of new business that our clients have won with our assistance.
We started to formally measure this in August, at the same time as new staff were introduced into the team. In the three months to date, we’re delighted to say that our clients have won contracts of in excess of £360 million.
We’ll continue to publish this data monthly alongside the results of our QA survey.
If you would like to know how we could assist in building your revenue pipeline or helping to close ‘must win’ deals, then please get in touch we would love to hear from you: [email protected]
Crown Commercial Service has today announced the award of their Technology Products 2 framework, a massive contract potentially worth over £4 billion.
DeNove’s clients were successful on all six of the lots for which they bid, with a 100% success rate.
This is the ninth consecutive Crown Commercial Service Framework DeNove has worked on where all of our clients won all of their bids.
Suppliers which were awarded a coveted place will benefit from several years’ worth of exclusive and specific demand, with greatly reduced competition. Indeed, we have helped our customers to win many mini-competitions under the frameworks where they have places.
If you would like to know how we could assist your bid on one of the upcoming CCS procurements, then please get in touch: [email protected]
Following this week’s announcement to publish our client satisfaction index, DeNové have been featured in the news! CRN discuss how DeNové are combatting ‘opaque’ marketing with a Quality Assurance initiative.
All so often, Consultancies, Sales Advisors and Marketing Agencies hide their actual performance behind reference cases and client quotes; Promising a great deal but only delivering in select instances.
Bucking this trend, DeNové will from this date forward, publish monthly the aggregated client feedback from every single client assignment. To ensure public confidence in the results, the Quality Assurance Survey (QAS) score will be:
- Independently collated
- aggregated and anonymised to protect client confidentiality
- independently audited by a qualified MIIA auditor from ISPB ltd.
This procedure will ensure quality control and transparency in our customer relations, enhancing and honing the valued customer-centric approach used throughout the agency. Customer satisfaction and loyalty will be continually maintained at an optimum level, whilst aiding performance improvement.
Roger Newman, Senior Partner at DeNové said: “Many of our Channel and SI customers already publish their performance figures but business development and marketing consultancies tend to be far more opaque. We hope that others will now follow in publishing their data and all up our game as a result”.
Tania Hussain, Internal Marketing at DeNové added: “This transparency is the result of DeNové collating independently audited, detailed and actionable feedback from customers. This customer-centric approach ensures customer satisfaction and loyalty is always at its optimum level and will aid us to continually improve our services”.
Congratulations to Emma Jones, who has recently been announced as the government’s new SME crown rep. Jones will carry forward the initial program Stephen Allott established whilst working with the government to identify barriers between SME’s and business in the public sector. Alongside this, work with the government will be conducted to highlight new opportunities where SME’s can deliver the best value possible. This reflects the initiative and commitment the government is currently taking to spend £1 in every £3 with SME’s by 2020.
It is great news that the government will now benefit from her experience and expertise. DeNove have always worked closely with Jones’s predecessor; Stephen Allott, and look forward to working closely with Emma and her team in the future.