DeNové are delighted to welcome a new Director, Katrin Newman, to our team.
Katrin is highly accomplished global bid director and a veteran of T-Systems International, Deutsche Telekom’s global IT services division, where she held a major client-facing business development role, leading global bid teams of up to 50 staff. During her time at T-Systems, she successfully negotiated complex, >£50m outsourcing contracts for oil, energy automotive and telecommunications companies across Europe, in India and Brazil.
“Katrin proved to be an exemplary project manager, keeping the activities on track, keeping the team focused and keeping the stakeholders informed. She enjoys a very high professional reputation with all those who have worked with her and makes sure her projects are a full success.”
Richard Neurath, former Vice President of Big Deal Management, T-Systems International.
“I am delighted to be joining DeNové and am looking forward to leveraging my in-depth experience and knowledge to help DeNové’s clients become even more successful and profitable.” Katrin Newman.
Katrin speaks English and German fluently, and has a degree in Information Management and 18 years’ experience in the IT industry. Her expertise includes knowledge of full life-cycle software development, change management and IT & business strategy.
We have, until recently, been collocated with Westminster City Council, a few yards from the Capita head office and a stone’s throw away from the Cabinet Office and multiple other Government Ministries. It was a great location and one that enabled us to regularly meet with our clients whilst they were in the area.
However, as Westminster City Hall is being closed for refurbishment we have taken the opportunity to expand, moving into a larger office directly opposite Waterloo station.
Our new address is:
109-117 Waterloo Road
London SE1 8UL
Telephone: 0207 960 2801
Some of the team – especially Stan, Sally, Nick and Kevin will continue to operate mostly from their home offices but the new space will create the opportunity for some of the team to get together regularly and to collaborate and work as a team to help our clients win even more business.
Office space in London is expensive and we are recruiting at the moment so it’s going to get very cosy when we move one more desk and person into the office but we all get on very well so I’m sure that we will manage.
All clients old and new, please give us a call and come by for coffee, as you can see, we have a lovely (shared) lounge space that we can use. We’d love to see you!
We are delighted to announce that Angelos Kotentos, consultant at DeNove, has been accepted at Birkbeck, University of London to study for a Master’s degree in Management Consultancy and Organisational Change.
This new stage in his professional development will add valuable skills to DeNove’s resources which will prove extremely beneficial to our clients.
Feedback and Lessons learned from our clients are at the heart of everything that we do. We take the post assignment feedback, review it as a team and then incorporate any lessons learned into our processes or knowledge base as part of a Continuous Service Improvement regime.
The result is a consistently high level of service and we are pleased to announce that this month’s Quality Assurance TQM is once again in the mid nineties (94% to be precise). You can find out more about our initiative here.
We recently began a new initiative to ensure service quality is continually at an optimum level and customers gain a high degree of transparency into value for the service provided. Building on this, DeNove will from this point forward, start to publish data showing the amount of new business that our clients have won with our assistance.
We started to formally measure this in August, at the same time as new staff were introduced into the team. In the three months to date, we’re delighted to say that our clients have won contracts of in excess of £360 million.
We’ll continue to publish this data monthly alongside the results of our QA survey.
If you would like to know how we could assist in building your revenue pipeline or helping to close ‘must win’ deals, then please get in touch we would love to hear from you: [email protected]
Last month DeNové began a new initiative to ensure transparency in the quality of our deliverables. The new monthly Quality Assurance survey underpins the customer-centric approach valued at the company and the satisfaction delivered alongside this.
Building on this, we are pleased to be able to publish this month’s TQM score which stands at a steady and impressive 95%.
The analysis of continuous new data from the Quality Assurance surveys has brought several findings to light and we are adapting our internal processes and procedures to reflect this feedback.
Additionally, clients have highlighted that more support would be beneficial for the commercial element of their submission. With the team deploying the relevant in-house skills needed, DeNové will now focus more on assisting in framing the clients’ commercial offering.
More about the quality assurance score and the methodology used can be read here.
Crown Commercial Service has today announced the award of their Technology Products 2 framework, a massive contract potentially worth over £4 billion.
DeNove’s clients were successful on all six of the lots for which they bid, with a 100% success rate.
This is the ninth consecutive Crown Commercial Service Framework DeNove has worked on where all of our clients won all of their bids.
Suppliers which were awarded a coveted place will benefit from several years’ worth of exclusive and specific demand, with greatly reduced competition. Indeed, we have helped our customers to win many mini-competitions under the frameworks where they have places.
If you would like to know how we could assist your bid on one of the upcoming CCS procurements, then please get in touch: [email protected]
DeNove are pleased to warmly welcome Angelos Kotentos, Bid Associate to the team.
Angelos has several years of international experience working for SMEs and large organisations in a range of industries. His overarching experience provides him with a well-rounded business approach, enabling flexibility in each sector in which he is involved.
Following this week’s announcement to publish our client satisfaction index, DeNové have been featured in the news! CRN discuss how DeNové are combatting ‘opaque’ marketing with a Quality Assurance initiative.
All so often, Consultancies, Sales Advisors and Marketing Agencies hide their actual performance behind reference cases and client quotes; Promising a great deal but only delivering in select instances.
Bucking this trend, DeNové will from this date forward, publish monthly the aggregated client feedback from every single client assignment. To ensure public confidence in the results, the Quality Assurance Survey (QAS) score will be:
- Independently collated
- aggregated and anonymised to protect client confidentiality
- independently audited by a qualified MIIA auditor from ISPB ltd.
This procedure will ensure quality control and transparency in our customer relations, enhancing and honing the valued customer-centric approach used throughout the agency. Customer satisfaction and loyalty will be continually maintained at an optimum level, whilst aiding performance improvement.
Roger Newman, Senior Partner at DeNové said: “Many of our Channel and SI customers already publish their performance figures but business development and marketing consultancies tend to be far more opaque. We hope that others will now follow in publishing their data and all up our game as a result”.
Tania Hussain, Internal Marketing at DeNové added: “This transparency is the result of DeNové collating independently audited, detailed and actionable feedback from customers. This customer-centric approach ensures customer satisfaction and loyalty is always at its optimum level and will aid us to continually improve our services”.
As the beginning of autumn approaches, DeNové welcomes the arrival of Tania Hussain, Marketing Associate to the team.
Tania has an adept background in marketing communications and advertising alongside a Chartered Institute of Marketing education in strategic marketing and metrics. With this knowledge and experience, Tania will make a great addition to the team.